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Return Policy

RETURN POLICY & STANDARD TERMS AND CONDITIONS OF SALE

NO HASSLE RETURNS

If, for any reason, you are not completely satisfied with your Apexfoot.com order, you may return your merchandise within 30 days from the date of purchase.

A return authorization packing slip and shipping label are provided with your shipment.  Please return merchandise in its original box if possible and include the provided return slip with returns instructions. Unfortunately, we cannot refund your original shipping charge.

U.S. CUSTOMERS:

Please allow 10 to 14 business days from the date our warehouse receives your return for processing. Once your return is processed, your refund will be issued to the credit card or bank account used for the initial purchase. You should see the refund on your statement within 2 billing cycles.

CANADIAN CUSTOMERS:

Please allow 14 to 21 business days from the date our warehouse receives your return for processing. Once your return is processed, your refund will be issued to the credit card or bank account used for the initial purchase. You should see the refund on your statement within 2 billing cycles.

Please note that refunds are not offered for merchandise returned after the 30-day period.

Warranty: Apex warrants that, upon delivery, goods will be free from defects in material and workmanship under proper care and normal use. Goods shall be considered “defective” if the defect materially impairs the value of the goods for their intended use to the customer. Apex further warrants that all goods and services will be produced and furnished in accordance with applicable laws and regulations.

If you believe your item(s) may be defective, please call 1-800-252-2739 between the hours of 8:30 a.m. and 5:30 p.m. EST, Monday through Friday, for further evaluation and instruction on returning potentially defective merchandise.

Returns - Step 1

Step 1:

  • Log-in your account here. Find your order number
  • On the packing slip: Look for a 5 digit number under 'Purchase Order'
  • In your email: Look at the subject line for a 5 digit number under 'New Order'
Returns - Step 2

Step 2:

  • Select the item(s) you want to return and click return items
Returns - Step 3

Step 3:

  • A return authorization packing slip and shipping label are provided with your shipment. If these were misplaced, you can get a new label here:
Returns - Step 4

Step 4:

  • Please return merchandise in its original box if possible. Don't forget to include your packing slip inside the box and place the shipping label outside the box.
Returns - Step 5

Step 5:

  • Drop off your package at any authorized UPS dealer or hand to a UPS driver.
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