Fulfillment/Shipping: orders are shipped from our warehouse facility and order fulfillment center in Hebron, KY.

Free Shipping:

FREE FedEx ground shipping to all U.S. addresses. Orders shipping to Canadian addresses are shipped at a flat rate of $19.50 per order. 

Shipping Costs

  • Standard 5-7 Day: Free Shipping
  • 3-Day Shipping: $15 Flat Rate - due to COVID-19, we are temporarily suspending this option. 
  • Expedited-Next Day: FedEx  Published Rate (Varies Per State) - due to COVID-19, we are temporarily suspending this option. 
  • Canadian Flat Rate: $19.50


We gladly accept Visa, MasterCard, Discover, American Express and PayPal. 

Ordering by Phone:

Please call our customer service department at 800-252-2739 between the hours of 8:30 a.m. and 5:30 p.m. EST, Monday through Friday.

Please have your credit card and ordering information readily available when calling so that we may provide you with prompt service.

Ordering on

Please remember to fill in all required fields when ordering on

We use 128-bit encryption between your browser and our server (highest level for browsers) and 1024-bit encryption between our servers and our office to retrieve and process orders.

We accept online orders 24 hours a day, 7 days a week.

Orders that are submitted online are entered during business hours Monday-Friday 8:30 a.m.-5:30 p.m. EST. We do not ship orders on Saturdays or Sundays.

For Warranty/Returns

Please see our return policy here.

Shipping FAQs:

How long does it take to ship an online order?

Online orders are processed and shipped within 72 hours. Depending on where you are located, estimated delivery times are 7-10 business days from purchase date. Orders placed after 2 PM EST will not ship out the same day.

How does my online order ship?

Online orders shipping to U.S. addresses are shipped via FedEx. Online orders shipping to Canadian addresses are shipped via the United States Postal Service. All orders are shipped via ground service.

Additional APEX FAQ's 

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